Read this page for solutions to the most common CBT problems:

Logging In:

• Your username is your new, six-digit badge number (NOT your C number).
• Your password for this page is always your six-digit employee number from your paycheck stub. 

Flash Version:

• Please turn off any Pop-Up Blockers before testing for Flash, or press and hold the control (CTRL) key while clicking on the link below.

Java Version:

Other Helpful Tips :

• If you have Norton Internet Security on your computer, disable it while you take the CBT. Right-click on the Norton Internet Security icon at the bottom-right of your computer screen and select “disable.”  When you are done with the CBT, simply
  right-click the icon again and select “enable.”